Applications is a part of the ISee suite which allows to measure, understand, analyse and improve customers experience and satisfaction.
Questionnaires captured by the application may be a type of survey, checklist or audit form form with a wide range of parameterisation (in term of questionnaire graphical design and its structure).
Gathered data is stored in a central database located in a cloud.
Detailed functionalities:
- questionnaire presentation and data capturing based on advanced definition made on ISee system
- question branching
- several questions on the page
- alert triggering
- surveys, check lists, custom forms
- multi language surveys, multi language keyboards
- validation and autocorrection
- questionnaire layout parameterisation (background, logo, working space, buttons, text font, size, colour, progress bar etc)
- SMS and e-mail manager alert system
- social media (Facebook, Twitter) integration
- e-voucher marketing - integration with 3rd party marketing companies